Refund policy

Returns

Because our products are personal care items, we're not able to accept returns or exchanges on opened or used products, for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, email us at rachel.gonsalves@gmail.com within 7 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or refund.

Cancellations

Orders can be cancelled or changed within 24 hours of being placed. Email rachel.gonsalves@gmail.com as soon as possible and we'll do our best to help before it ships.

Refunds

Once a return or replacement is approved, refunds are issued to your original payment method within 5–10 business days.

Questions

Reach us any time at rachel.gonsalves@gmail.com.